Service Advisor - DAL Group Co Ltd

من طرف admin الخميس أبريل 21, 2011 11:56 pm

Service Advisor Engineer - DAL Group Co Ltd

Job Title: Service Advisor
Date Posted: 20 April 2011
Closing Date: 08 May 2011
Company: DAL Group Co Ltd
Job Classification: Employee
Job Category: Engineering - Mechanical

Position Summery

Handling of service reception customers Receives their vehicles for repair, keeps tight link with customers whilst their vehicles are under repair & hands them over after repair

Main Duties & Responsibilities

SERVICE VISITING CUSTOMERS RECEPTION
To ensure that every customer is greeted& welcomed
To ensures that every customer is updated
To usher the waiting customers to the waiting room & up date them of the progress status
WORK INSTRUCTION
To issue work instruction (job card) & to send it to the w/shop controller
To explain to the controller of any specific issues
RECEIVING & DELIVERY OF THE VEHICLE
To ensure that the customer has sing the service agreement & took his copy
To ensure that customer has collected any valuables from his /her car before leaving the premises
To prepare for the delivery & to perform the actual delivery
To reconfirm to the customer the vehicle readiness
To explain the details of the work done & charges
To settle the payment & deliver the car
CUSTOMERS TELEPHONE COMMUNICATION HANDLING
To attend to customers requests & enquiries for service by telephone
To communicate the additional work to the customer & obtain approval
To confirm arrival of ordered parts & invite customer to bring vehicle to the service centre to commence the job
CUSTOMER ADVICE & CONSULTATION
To advise on the vehicle general performance & its proper way of usage
To provide vehicle repair history
SERVICE SALES PROMOTION
Explain to the customer the importance of periodic preventive maintenance & service packages
To attract customer to become regular
TO ACHIEVE THE INDIVIDUAL SALES TARGET

Minimum Qualification & Experience

University/polytechnic degree in mechanical engineering
3-5 Years work experience in the same position

Required Skills & Knowledge

Good communication & public relation skills
Good negotiation & convincing skills
Good English command
Good technical background
Good ability to work under stress

Apply