MTN - Sales Senior Manger

من طرف admin الأحد مارس 06, 2011 3:17 pm

MTN - Sales Senior Manger

Job Mission
Define and execute Sales Strategy, manage sales in smaller geographical unites, drive and implement the company distribution policy that enables achieving sales target through suitable distribution channels with main distributors

KPA Duties
Achieve the yearly sales target through POS
Achieve penetration level through products availability
Ensure providing endures best selling service through POS
Manage Presence in Trade
Increase POS’s performance level by training and coaching best practices
Contribute to establish and maintain a long term and profitable relation with customers
Suggest and participate in the implementation of new solutions and technologies in order to meet customer expectations and maintain a high quality of service
Analyze and reporting the related job data and information
Check up and enhance setup and infrastructures of POS
Assign & apply methods and policies to manage the POS work
Increase MTN presences
Report to the S&D GM any alarming complaints
Manage and develop the department which includes managing the development of service policies & procedures
Monitor & follow up on KPI & Service Level achievement
Recommend solution, escalates outages when necessary and forecasts and plan ahead
Report the daily activities of the department, statistics, collection and other operating data and distribute reports as defined by the management
Build up a historical database for the Department (daily/weekly and monthly figures)
Audit work and information flow; recommend changes & enhancements to procedures in order to meet customer’s satisfaction
Measure, follow up and enhance the departments overall quality and performance
Develop and maintain job descriptions for all direct reports with clear KPIs
Identify and report major variations (alert system)
Implement the work processes and procedures for the department
perform Ad-hoc duties assigned by management

Educational Requirements
Bachelor Degree in Business Administration or any related filed

Experience Required
Conduct regular coaching and performance management sessions for his/her department staff
Ensure that staffs are responsive, courteous and handle transactions competently
Build and develop employees’ knowledge and skills
Problem Solving
Peer Relationships
Managerial skills

Skils Required

Negotiating
Customer Orientation
Initiative
Emotional Control
Communication
Persuasiveness
Ability to Analyze
Approachable

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